Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide, including your name, billing address, shipping address, email address, and contact details.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address and device information to help us understand your browser and operating system and improve your shopping experience.

Email Marketing (if applicable):
With your consent, we may send you emails about our store, new products, promotions, and other updates. You may unsubscribe at any time.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or request a return, we understand that you consent to our collecting and using your information for that specific purpose only.

If we request your information for a secondary purpose, such as marketing, we will either ask for your explicit consent or provide you with the opportunity to opt out.

How do I withdraw my consent?

If you change your mind after opting in, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us at care@crownshadesusa.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if required to do so by law, regulation, or court order or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted by Shopify. Shopify provides the e-commerce platform that enables us to sell our products and services to you.

Your data is stored through Shopify’s secure data storage systems, databases, and applications, protected by firewalls and industry-standard security measures.

Payment

If you choose a direct payment gateway to complete your purchase, Shopify securely stores your payment data in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

Your payment transaction data is stored only for as long as necessary to complete your transaction and is then deleted.

All direct payment gateways comply with PCI-DSS standards managed by the PCI Security Standards Council, including providers such as Visa, Mastercard, and American Express.

 

SECTION 5 - THIRD-PARTY SERVICES

In general, third-party service providers used by us will only collect, use, and disclose your information to the extent necessary for them to perform the services they provide to us.

However, certain providers, such as payment processors and delivery partners, may have their own privacy policies regarding the information we are required to provide to them.

We recommend reviewing the privacy policies of these providers to understand how your information will be handled.

Please note that some providers may be located outside the United Kingdom or European Economic Area (EEA). By proceeding with a transaction involving such providers, your information may become subject to the laws of those jurisdictions.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies.

SECTION 6 - SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

If you provide us with payment information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.

Although no method of transmission over the Internet or electronic storage is completely secure, we comply with PCI-DSS requirements and implement additional recognized industry security standards.

SECTION 7 - COOKIES

Our website uses cookies to improve your browsing experience and help us analyze website traffic.

Examples of cookies we may use include:

  • _session_id – Stores session information such as referral source and landing page.

  • _shopify_visit_ – Tracks the number of visits for analytics purposes.

  • _shopify_uniq_ – Counts the number of visits by a single customer.

  • cart – Stores information about the contents of your shopping basket.

  • _secure_session_id – Secure session identifier.

  • storefront_digest – Used to determine visitor access where password protection applies.

You may choose to disable cookies through your browser settings; however, some website functions may not operate correctly.

SECTION 8 - YOUR RIGHTS UNDER UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Restrict or object to processing

  • Request transfer of your personal data

  • Withdraw consent at any time

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting on the website.

If we make material changes to this policy, we will notify users on this page so that you remain informed about what information we collect, how we use it, and under what circumstances we may disclose it.

If our business is acquired or merged with another company, your information may be transferred to the new owners so we may continue providing products and services to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to:

  • Access, correct, amend, or delete any personal information we hold about you

  • Make a complaint

  • Request further information regarding privacy practices

Please contact us at:

Email: care@crownshadesusa.com